COIT Cleaning and Restoration

Made the appointment online. Got a confirmation email. No one contacted me the day before to tell me a narrower time window, as promised in the confirmation email. No one ever showed, up, and the local phone number rolls to a corporate switchboard which doesn't handle the DE franchisee. Very frustrating. And then I read the reviews. And then, an hour after the 8 to 12 window, I finally got a phone call, at which point I declined.

Let me first start by saying, if you want some cleaning done GO SOMEWHERE ELSE! This place isn’t worth the headache. I scheduled a cleaning for my sofa, I should have known things were going to go bad when it took the guys 10min to park the van (Never seen anything like it). I had to leave my house to move my car so we could get this process over with. Once in my house 1 of the guys just stood there looking at me with the paper in his hand, I asked what he needed from me and he looked at me like I was speaking another language. Once we finally figured out he was there to do his job, the other man came in ready to start setting up. I was waiting in the kitchen while they setup and proceeded to clean my sofa. I heard a loud noise and looked in the living room but everything looked normal. I walked over to find out there was a puddle of water on my floor. The guy grabbed a towel to try to soak it up. Once finish they left (sounds like the perfect ending to a good cleaning) ... I received a knock on the door a few moments later and it’s the cleaning guy asking to use the restroom. While moving boxes out the way to get to the bathroom, I realized it was some things misplaced and my carpet was soaked (they came to clean the sofa)... when the guy came out the bathroom I asked him why his coworker threw my clothes in the corner and why is everything soaked. He was about as surprised as I was so he went to speak with the coworker outside, an argument occurred in front of my house with the 2 workers then the guy came back in to try to soak up the water and solution. I would like to say this made me happy but no it didn’t, my bible (Grandmom’s bible that passed away), clothing, carpet was all soaked and tossed to the side like I wouldn’t realize it. Although I appreciate the one good worker this company may have for trying to help correct the issue, I do not understand for the life of me how they would allow someone to operate that type of Vehicle high. This man was visibly high on the job and thought it was ok to come to someone’s house and try to perform a job. I called this company, and for some odd reason I am still waiting on a call back when I was promised a call by the end of the week. Today is now Sunday and I was promised a call by the end of last week when all this craziness took place in my house. Also, this happened on a Thursday so I’m surprised it actually even took my sofa until Sunday to dry and looking at it the stains are still in the sofa (I attached photos). There are better company’s out there that I’m sure would provide you with drug free workers that do not destroy your personal property.

They damaged my property and quickly ran out, and when I took photos, a ‘general manager’ came over to inspect. Despite repairing the damage, they still did a horrible job trying to fix their errors. No apologies, they filled out the invoice wrong, & I started to receive texts late at night about ‘paying them.’ Very rude (PA & DE area). Use a different company, they aren’t worth it. They damaged the vents and ran out thinking I wouldn’t see it. It’d be different if they told me it was an accident, but they cut corners and did a horrible job in every possible way. Give your money to their competitors, they’re beyond embarrassing. Also, I had to clean a lot of debris left over that their vacuums should of picked up. I have everything photographed & Documented, so if you want to see their horrible work ethic & the damage they did, let me know. I’ve never complained about a company ever, but this was so egregious I had to let others know.

UPDATE!!! COIT sent someone out to touch up the paint that the original crew had damaged. Thanks for making it right COIT! Their arrival was delayed which prompted me to call the office because I was told to expect them at 9am. Granted they were still within the arrival window but apparently the crew had an equipment malfunction and did not call in to the main office. The crew was pleasant and professional. My one MAJOR COMPLAINT is that the crew only had 2 corner guards when 4 were needed. A lot of paint was stripped off my newly professionally painted walls and trim which will cost me additional $ to repair. The crew should be given more than 2 corner guards. Pleased with the service but NOT PLEASED with the damage from the hose scraping against my walls and trim. Wish this site allowed photo uploads.

I used COIT to clean the carpets in my house and I was very pleased with the Service. They arrived on time, the technician was very courteous and friendly, in fact the technician that did my carpets went above and beyond what he needed to do to make me happy. I would definitely recommend COIT if you want courteous, friendly, hard working people to get the job done right.